Key Account Manager — Payments / Acquiring

We’re supporting an established international fintech company in hiring an experienced Key Account Manager to join its growing team in Riga.

The company provides payment and acquiring solutions to international merchants across various industries. As its merchant portfolio continues to expand, the team is looking for a professional who can independently manage B2B client relationships, coordinate merchant onboarding and provide ongoing support throughout the merchant lifecycle.

You’ll join an experienced account management team and work closely with Compliance, AML, Technical and Operations teams to ensure smooth onboarding, successful integrations and long-term merchant relationships.

This opportunity is suited to an experienced payments professional who understands corporate documentation, is comfortable working across different jurisdictions and enjoys taking ownership of their merchant portfolio.

What you’ll be doing

• Manage an assigned portfolio of international B2B merchants, building and maintaining strong, long-term relationships.
• Coordinate the full merchant lifecycle, from onboarding and integration to ongoing account management.
• Collect, review and prepare corporate documentation for merchant onboarding and periodic reviews.
• Understand merchants’ business models, ownership structures and operating jurisdictions, and communicate relevant information to internal Compliance and AML teams.
• Coordinate with internal departments to resolve merchant requests, address operational issues and ensure a smooth client experience.
• Maintain accurate and up-to-date merchant records in CRM and internal systems.
• Proactively identify merchant needs and opportunities to develop existing client relationships.
• Take ownership of portfolio performance and contribute to the company’s continued growth.

What we’re looking for

• At least 2 years of relevant experience in the payments industry, preferably in merchant onboarding, account management or acquiring.
• Proven experience managing international B2B clients.
• Practical knowledge of corporate documentation, company ownership structures and requirements across different jurisdictions.
• Understanding of merchant onboarding, KYC/KYB procedures and ongoing merchant management.
• Experience working with CRM systems and coordinating processes across multiple internal teams.
• Strong communication, negotiation and relationship-management skills.
• Ability to work independently, manage competing priorities and take ownership of your portfolio.
• Fluent English, both written and spoken.

Why you’ll love it here

• Competitive compensation: €2,000 net/month plus quarterly performance bonuses linked to portfolio results.
• Office-based during probation, followed by up to 52 remote working days per year, subject to agreement with your manager.
• Modern office in Riga, with free parking, daily lunches and a massage chair.
• Comprehensive health insurance, including dental coverage and sports reimbursement of up to €40.
• Company-funded training, certifications and opportunities to attend international industry events, including SiGMA and ICE.
• Work alongside established account managers in an international payments environment.
• Two major corporate events per year, additional team-building activities and a collaborative working atmosphere.
• Opportunities to grow professionally as the company expands its international merchant portfolio.

Interested? Let’s talk. Reach out and we’ll share more about the company, the setup, and next steps.