Onboarding Specialist

Our client is an international fintech company building a modern payment platform that enables businesses to accept payments and send payouts across 100+ countries. Serving industries such as eCommerce, they develop secure, scalable, and API-driven payment solutions and are looking for an Onboarding Specialist to support the growth of their international merchant portfolio.

We are looking for a detail-oriented and proactive Onboarding Specialist with previous experience supporting client onboarding, document verification, or customer operations in a B2B environment. Working closely with the Business Development team, you’ll coordinate the onboarding of new merchants by collecting and reviewing corporate documentation, ensuring application packages are complete and accurate before they are passed to Compliance and other internal teams.

This role is ideal for someone who already has experience working with structured onboarding processes, corporate documentation, or customer operations and is looking to build a long-term career in fintech.

What You’ll Do

• Coordinate the onboarding process for new B2B clients and partners.
• Request, collect, and organize corporate documentation from prospective clients.
• Review submitted documentation for completeness, accuracy, and consistency.
• Follow up with clients to obtain missing or additional information when required.
• Ensure onboarding files meet internal quality standards before handing them over to Compliance and other internal teams.
• Maintain accurate records and documentation throughout the onboarding process.
• Work closely with the Business Development team to ensure a smooth onboarding experience.
• Communicate professionally with international business clients throughout the onboarding process.

What We’re Looking For

• At least 2 years of experience in client onboarding, customer operations, KYC, document management, fintech, banking, payments, or another B2B operational role.
• Experience working with corporate documentation or legal entity information.
• Excellent attention to detail and a structured approach to documentation.
• Strong organizational skills and the ability to manage multiple onboarding cases simultaneously.
• Confidence in communicating with international business clients.
• A proactive, persistent, and solution-oriented approach to following up on documentation requests.
• Good knowledge of Microsoft Excel and experience working with PDF editing tools.
• Fluent English, written and spoken.
• Experience in fintech, payments, banking, or compliance-related environments will be considered a strong advantage.

What We Offer

• Opportunity to join a growing international fintech company.
• Work with clients from eCommerce and other global industries.
• A collaborative team environment working closely with the Business Development function.
• Training and support to deepen your expertise in fintech onboarding and payment operations.
• Clear career growth opportunities as the company continues to expand.
• Competitive salary based on your experience and qualifications.

Interested? Let’s talk. Reach out and we’ll share more about the company, the setup, and next steps.